Términos de servicio

Terms of Service

The following Terms of Service govern the relationship between you (the "Customer") and [Your Store Name] ("We") concerning orders placed under the cash on delivery model.

Definition of Cash on Delivery

The term "cash on delivery" refers to the business model where the Customer makes payment for the product or service at the time of receipt.

Customer Responsibilities

The Customer must be present and available at the provided address to receive the product and make the corresponding payment. In case of unavailability after certain delivery attempts, additional charges or cancellation of the order may apply.

Cash on Delivery Payment Methods

We only accept cash. It is the Customer's responsibility to have the exact amount for payment.

Payment Default

If the Customer does not make the payment or does not have the exact amount, the product will be returned, and an additional charge will be incurred for shipping and handling costs.

Return Policy

Once payment has been made and the product received, the Customer may request a return within 7 days, provided the product is in the same condition as delivered. Shipping costs for the return will be borne by the Customer.

Limitation of Liability

We are not responsible for the non-delivery of the product due to problems with the courier service or the unavailability of the Customer, except in cases of proven negligence on our part.

Contact Information

For any questions or issues related to delivery or payment, the Customer can contact us through our Contact page.

Changes to the Order

If the Customer wishes to modify their order after placing it but before it has been dispatched, they must contact us as soon as possible. Once the order has been dispatched, no changes can be made. Additional charges may apply for substantial changes to the order before dispatch.

Delivery Times

The average delivery time is 2 to 7 business days, depending on the city from which you place your order. We are not responsible for the non-delivery of the product due to problems with the courier service or the unavailability of the Customer, except in cases of proven negligence on our part.

Information about the Courier

The courier making the delivery will clearly identify themselves as a delivery associate of our store. We recommend that our customers, for security reasons, only accept products if the courier properly identifies themselves.